Bethany Boyle

Bethany Boyle is a seasoned customer success professional with a strong background in both D2C and B2B sectors, primarily focusing on eCommerce brands and higher education institutions worldwide. Bethany’s journey began as a Customer Support & Product Specialist at Adirondack Solutions, where she honed her technical support and training skills. Her commitment to customer experience and her knack for understanding user needs led her to become the Founding Customer Success Manager at the same organization, laying the groundwork for sustained customer loyalty and satisfaction.

Transitioning to Talkable, Bethany continued to excel as a Customer Success Manager and later as the Manager of Customer Experience & Success. In these roles, she significantly increased annual revenue and maintained an exceptional average renewal rate, a testament to her ability to foster long-term customer relationships and understand the nuances of customer needs.

Bethany’s extensive experience is underpinned by a solid academic foundation with a Bachelor of Science in Psychology and a Master of Business Administration. Her skill set is further enhanced by her proficiency in various software tools and her strengths in areas such as training, consulting, revenue growth, and technical support.

As she steps into the role of Director of Patient Experience at Wellsync, Bethany is poised to leverage her diverse skill set and profound experience. Her proven track record in team management, customer relationship maintenance, and strategic planning equips her to define and lead Wellsync’s Customer Success and Support roadmap. Her ability to work closely with cross-functional teams will be instrumental in enhancing the overall customer experience, optimizing processes, and driving customer satisfaction. Bethany’s forward-thinking approach and commitment to excellence will undoubtedly contribute to Wellsync’s mission of developing cutting-edge customer-facing solutions in the virtual healthcare technology space.